Cancellation Policy

The BUYER, in order to have the right to cancel the purchase of service(s) or product(s) of the purchase order, must comply with the following normative instructions of the “ Cancellation Policy ” procedure, in accordance with Clause X – CANCELLATION contained in these “ Terms of Service ”, which can be viewed at the URL address via the link https://www.ki-pegadamultimarcas.com/policies/terms-of-service .

• It is important to note that in the case of cancellations due to regret regarding the purchase of services and/or products, the BUYER will receive only the refunded amount, less all transaction costs related to the purchase . When canceling a product purchase, fees such as Payment Gateway, Checkout, and IOF will not be refunded because they consist of transaction service charges from the financial payment provider, which will become expenses the customer will be assuming as responsibility for not purchasing the product permanently. The goal is to provide the customer with greater satisfaction by reducing costs if the customer decides to permanently purchase services and/or products from the Ki-Pegada Multimarcas online store website.

PROCEDURE FOR REQUESTING CANCELLATION

Send an email to ki-pegada@ki-pegadamultimarcas.com and inform:

1. Product name;
2. Order number;
3. Email registered when purchasing the product;
4. Proof of purchase;
5. Reason for cancellation;
6. Please forward the email you received regarding your purchase order to verify the details of your order and enable us to find the data in our database.

If all the requirements mentioned above regarding the cancellation request are met, we will notify you by email confirming the cancellation. The amount to be refunded to the customer will be made in accordance with the normative instructions under the terms of the " Refund Policy ," which can be viewed at the URL address at https://www.ki-pegadamultimarcas.com/pages/politica-de-restituicao .