Delivery Policy

Products advertised by the Ki-Pegada Multimarcas online store are shipped directly from distribution centers to the address provided at the time of purchase. Shipping may also originate from a distribution center overseas (US, Europe, China, etc.) or even from within Brazil.

Once the purchase order has been " Confirmed Payment " from the financial provider and the cancellation period established under the " Cancellation Policy " has expired, the product will be shipped immediately after the Ki-Pegada Multimarcas online store sends the product delivery request to the supplier. All steps taken following the product delivery request will be sent to the email address provided by the customer at the time of purchase.

The estimated delivery time may vary between 7 and 25 business days, from the moment the product is posted to the Post Office/Carrier, in accordance with the rules of the post office/carrier delivery system.

However, we are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by postal services/carriers, customs processing, or events beyond our control.

BE CAREFUL WHEN FILLING IN THE DATA

The Ki-Pegada Multimarcas online store will ensure that products are shipped to the address provided by the customer at the time of purchase. Therefore, we ask that customers carefully fill in the delivery address for their product to avoid delivery issues. The information provided at the time of registration is the customer's sole responsibility , and the Ki-Pegada Multimarcas online store will not be liable for any charges arising from incorrect information. If the product is not delivered due to an error in the address provided by the customer, a new product will only be shipped upon a new purchase.

If you have any questions about your purchase order or would like to know more details about order tracking, send an email to ki-pegada@ki-pegadamultimarcas.com and inform:

1. Product name;
2. Order number;
3. Email registered when purchasing the product;
4. Proof of purchase;
5. Reason for doubt;
6. Please forward the email you received regarding your purchase order to verify the details of your order and enable us to find the data in our database.

HOW TO RECEIVE THE PRODUCT

Take note of this very important tip!

We kindly ask customers to always check the condition of the mail/carrier packaging protecting your product. When you receive your product package from the mail/carrier, proceed as follows:

• If any type of violation is found in the package to be delivered to you, before signing for receipt, record a video without interruptions, recording the following in the footage:
• showing receipt of the package with the damaged part of the packaging from the post office/carrier;
• clearly showing the sender's label attached to the mail/carrier packaging;
• Before even opening the mail package , record a video without interruptions, recording the following:
• showing all sides of the package to record the courier/carrier's packaging conditions;
• clearly showing the sender's label attached to the mail/carrier packaging;
• showing opening the mail/carrier packaging and removing your product and everything that comes with your product.

This tip is actually a vital rule that companies establish when receiving their products. After all, companies are also customers.

This will help ensure greater security and your consumer rights when shopping online. This makes it easy to verify any issues that may arise with your product. Furthermore, it will help guarantee the exchange of the product in case of a manufacturing defect or the return of the product within 7 calendar days of receipt. This ensures our commitment to compliance with the guidelines established by Law No. 8,078/1990 of the Consumer Protection Code.