Refund Policy

The Ki-Pegada Multimarcas online store values ​​customer satisfaction and, therefore, has a “Refund Policy” that aims to guarantee the refund of the amount paid for the product and guarantee the commitment to the customer.

The BUYER, in order to be entitled to a refund for the purchase of service(s) and/or product(s) of the purchase order, must comply with the following normative instructions in accordance with their refund request under the “ Refund Policy ” procedure, only after confirmation:

• cancellation of the purchase order, in compliance with the normative instructions of Clause X – CANCELLATION contained in these “ Terms of Service ” and the “ Cancellation Policy ”;
• of the return of the product to our mailing address and verifying the veracity of the customer together with the support established by the Consumer Defense Code of Law No. 8,078/1990, in compliance with the normative instructions of Clause XI – EXCHANGE AND RETURN contained in these “ Terms of Service ” and the “ Exchange and Return Policy ”.

IT IS IMPORTANT TO NOTE that , in order to avoid any possibility of fraud during the refund process, the refund amount will be made to the paying holder of the purchase order for the service(s) and/or product(s). Refunds will not be made to accounts of relatives or third parties for security reasons. Therefore, you will need to provide:

• your bank details or PIX;
• a very clear photo of a document with photo and CPF (ID or CNH);
• a very clear photo holding your photo ID and CPF (ID or driver's license) next to your face.

Sending this data and documents to the email address indicated by our Ki-Pegada Multimarcas online store support team, for the purpose of:

• verify the authenticity and validate the legitimacy of the refund applicant, the paying holder of the purchase order;
• use when filling in the mandatory bank transfer information;
• attach proof of refund.

FORMS OF REFUND

The refund method will be exclusively decided by the Ki-Pegada Multimarcas online store:
IMPORTANT TO REMEMBER , the refund procedures mentioned above will only be carried out and completed after confirmation and release by the supplier regarding receipt of the product return.